Information contained in this article is for network admins only.
In this article:
- Software and Hardware requirements
- Firewall requirements
- Testing with our Check Tool
- Check Tool Errors
- Demo Room
All you need is a supported browser to access Tute.
Either Google Chrome, Mozilla Firefox or the newest Microsoft Edge works great.
Internet Explorer is no longer supported.
Desktop or laptop PC.
Wired ethernet connection where possible.
Headset with microphone for communication. Headphones or earphones if only listening.
Below is a list of all ports that need unrestricted access for outbound requests to our lesson server.
Ideally, open the ports for all outbound traffic to allow for future Tute IP address expansion without the need for additional changes.
If you want to set your outbound rules specifically to our 2 privately owned IP ranges then they are detailed below.
- 7443 (legacy port used for Flash audio)
- Range: 16384 - 32767 (Required for latest version of Tute)
Our 3 IP ranges (Either open the above ports to all outbound requests or set the rule specifically to all 3 of the following ranges. Tute lessons are dynamically assigned any one of these IP addresses)
- 126.96.36.199 / 24 (188.8.131.52 – 184.108.40.206)
- 220.127.116.11 / 26 (18.104.22.168 - 22.214.171.124)
- 126.96.36.199 / 24 (188.8.131.52 – 184.108.40.206 )
Our check tool:
All testing must be done using a student network profile rather than staff or admin.
Our test tool is: https://testroom.tute.com/check/ - You will need to enable Flash for the test tool to run.
With all of the above ports open for outbound traffic, you should have results matching the image below. If you see errors, these are explained further down the article.
The test tool will show a Failed Status for any restricted ports, highlighted in red. It may also show some errors depending on the browser you are using for testing, both scenarios are explained below.
Web RTC Echo Test Fail - Result 1007
Any restrictions on the UDP range of ports will give you results as shown in the next image.
Both the WebRTC Echo Test and Socket Test will fail.
Note the error result 1007 on the Echo Test. This indicates a restriction on the UDP range stated in the requirements above.
WebRTC Echo Test Fail - Result 1004
You may also see single fail on the WebRTC Echo test with Result 1004.
Note that the WebRTC Socket test connected successfully.
This is a common bug that does not imply the UDP port range discussed above is restricted. You can ignore the 1004 error in this instance. This bug is common in our main supported browsers; Edge, Chrome and Firefox.
RTMPT NetConnection Failed:
This is a common fail when using Mozilla Firefox to run our check tool and can be ignored.
RTMPT is a legacy feature that is no longer utilised.
RTMP NetConnection Failed:
This is a legacy feature that indicates TCP 1935 is restricted.
You can ignore this error, providing that you see Successful Results on the WebRTC elements of our check tool, as shown further up in this article.
Any restrictions on TCP port 1935 will cause the RTMP elements to fail and RTMPT to be utilised in it's place, which causes server audio degradation and connection issues.
We have a demo classroom running so you can test student connections and sound communication.
The demo classroom runs on one of our privately owned IP addresses from our stated ranges at the top of this article, so it provides a good opportunity to test functions before your students access live lessons.
Click the following link, enter your name and join the online classroom. https://testroom.tute.com/
Please note: Our demo room is publicly shared for use by multiple organisations and end users. Any publication or communication can be accessed by other members of the public.
You will be asked how you want to join the audio. Always use a microphone where available to fully test the UDP connections.
If the UDP range discussed earlier is restricted, the classroom will use a TURN server to connect you to the audio. This will result in more delay and a reduction in overall audio quality. Always ensure the UDP range is open to enhance the audio quality and give students the best possible experience. Use our Check Tool to determine what ports are restricted.